Returns & Exchanges
Due to the perishable nature of our smoked seafood products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately check your package to ensure the vacuum seals are intact and the product is still chilled to 40°F or below.
Document Issues
If you notice any damage to the packaging or quality concerns, take clear photos of the product and the shipping label as evidence for your claim.
Contact Support
Email our customer service team at [email protected] within 24 hours of delivery with your order number and the photos you captured.
Resolution Process
Our team will review your request within 48 hours to issue a credit to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing